FAQ’s

You can place an order directly through our website by adding your preferred products to the cart and completing the checkout process.

 Orders can be modified or cancelled only before they are processed or shipped. Please contact our support team as soon as possible.

Yes, you will receive an order confirmation email or message with your order details once your order is successfully placed.

Yes, we accept bulk and corporate orders. Please contact us for bulk pricing, customization options, and special requirements

Orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or public holidays.

 Once shipped, orders are typically delivered within 5–7 business days from the date of purchase, depending on your location

Personalized orders require 2–3 working days for production, after which they are dispatched.

Once your order is shipped, you will receive a tracking link via email or SMS to track your delivery.

Chaarpai offers thoughtfully designed planners, journals, jotter notepads, affirmation cards, and stationery created to support productivity, mindfulness, and creativity

Our products use high-quality smooth paper that works well with most pens including ball pens, roller pens, and gel pens.

Yes, our products come in beautifully designed packaging, making them perfect for gifting on special occasions.

All Chaarpai products are thoughtfully designed in India with a focus on simplicity, functionality, and aesthetics

 Yes, we offer personalized and customized products, especially for bulk or corporate orders.

Customizations may include names, logos, branding, or special packaging, depending on the product and quantity

Yes, customization is generally available for bulk orders with minimum quantity requirements

 Customized orders usually require 2–3 working days for production before dispatch

 If you are not satisfied with your order, you may request a return or exchange within 48 hours of delivery, provided the product is unused and in its original condition. Please note that personalised or customised orders are not eligible for return or exchange

 You can raise a return or exchange request through our website within 48 hours of delivery. Once the request is approved, our team will guide you through the return process

Yes, return transit charges are borne by the customer. In most locations, pickup service may be available when submitting the return request.

 If the exchanged product is of higher value, the price difference must be paid by the customer. If the new product is of lower value, the remaining amount will be refunded to the customer’s account within 7 working days after the return process is completed