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Exchange or Return Policy :

Chaarpai offers a very flexible Return & Exchange policy. If customer is not satisfied with the order, they can easily return/exchange the product using our website.
The thing we want is: product has to be in original & unused state.

Request has to be raised within 48 Hours of delivery.

In case of exchange if the the new product is of higher cost then remaining amount will be charged by customer and in case new product is of lower cost then remaining amount will be refunded to customer account within 7 working day’s after the completion of entire process.

There are 2 way’s to return the product :

1) Pick – Up : In mostly location we offer pick up, you will see pick option when you submit return request. During pick up our delivery agent may
Check for the quality check of return item. Return transit charges has to be paid by customer.


Following are the exceptions which we not exchange or return :

  1. Any damaged
    2. Used Products
    3. Any product which is highlighted with No Exchange or No Return or in Sale


Cancellation Policy :

Customer can cancel an order when it is in packed/unshipped status also as long as the cancel options is available on website.  This includes items purchased on sale also.

Modification Policy of Shipping address :

Customer can modify shipping address till that time when status is in Processed state by updating in change address options which is available in My Order section.